You’ve probably heard the word trauma-informed popping up a lot—on websites, in trainings, or in program descriptions. But sometimes it’s used so loosely that it just sounds like another buzzword.
At its core, being trauma-informed means truly understanding how past hurts and overwhelming experiences affect people—and making sure we respond in ways that bring healing, not more harm.
The Substance Abuse and Mental Health Services Administration (SAMHSA) has given us a clear framework: six guiding principles that explain what trauma-informed care really looks like in practice.
The Six Pillars of Trauma-Informed Care
1. Safety
People can only heal when they feel safe. This means creating spaces where they don’t just avoid harm, but actually feel calm, welcomed, and protected.
2. Trustworthiness and Transparency
Trauma often damages trust. To rebuild it, we need honesty, consistency, and clear communication. Being open about what we’re doing and why helps restore a sense of security.
3. Peer Support
Healing doesn’t happen alone. Peer support connects people with others who’ve gone through similar struggles. That shared understanding brings comfort, hope, and encouragement.
4. Collaboration and Mutuality
Trauma-informed care avoids “power over” dynamics. Instead, it values partnership—whether between staff and clients, or within communities. Everyone’s voice matters.
5. Empowerment, Voice, and Choice
Trauma can leave people feeling powerless. This principle restores agency by encouraging them to make decisions, express themselves, and take an active role in their own healing journey.
6. Cultural, Historical, and Gender Awareness
Trauma doesn’t happen in a vacuum. It’s shaped by culture, identity, history, and systemic injustice. Being trauma-informed means respecting these contexts and responding with sensitivity.
Trauma-informed care is about creating spaces where people feel safe, respected, and empowered—not retraumatized. It’s not just a buzzword. It’s a commitment to healing.
New Vision Counselling and Consultancy 